Field Service Management

FSField Service Management

FSM refers to the management of a company’s resources employed at or en-route to the site of clients and end users. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment.  Management activities include supply of fleet and tooling, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and most critically reporting.

All FACT’s Field Service solutions are underpinned by our Managed Services offering and fall under the greater ambit of our Project Management Division. These services can be tailored to meet our clients’ requirements, whether the need is for a single component of the service on offer or a full end-to-end solution. Our established relationships with reliable vendors and contractors, coupled with our proven project management capabilities, enable the successful delivery of field operations across multiple technology platforms.

Field Management

  • Sla Management
  • Task Allocation
  • Route Planning
  • Performance Management

Support Services

  • Visual Validations
  • Trouble Ticket Logging
  • Site Access Control

Asset Management

  • Tooling & Equipment
  • Fleet Management
  • Boot Stock Management

Focusing on your future!