NOC Support Services

A network operations centre (NOC, pronounced knock), is central location from which network monitoring, control, and management, is exercised over a communication network. NOCs are implemented by communications network providers to manage their complex networking environments that require critically high availability. NOC personnel are responsible for monitoring the array of elements for certain conditions that may require special attention to avoid degraded service i.e. monitoring power failures, communication line alarms and transmission errors.

FACT offers specialist NOC Support Services to various communications networks in Africa. Providing our clients 24/7 network surveillance; Trouble ticket management; Site Access Control; Performance monitoring and reporting.


  • Shift Management
  • Subject Matter Expertise
  • Monitoring Applications
  • Performance Management


  • Information Management
  • Strategy Facilitation
  • Analytics


  • Visual Validations
  • Trouble Ticket Logging
  • Site Access Control

Focusing on your future!